Complaints procedure
Last updated 25 October 2026
We want to put things right if something has gone wrong. This procedure covers complaints about our service, our checks, a listing, a job post, billing or how we have handled your data.
How to complain
Email admin@tlgb.co.uk with “Complaint” in the subject. Tell us who you are, what happened, any listing or job it relates to, and what you would like us to do.
What happens next
- We acknowledge your complaint within 5 working days.
- We look into it, which may include asking you or another business for more information.
- We give you a full reply within 20 working days. If we need longer, we will tell you why and when to expect it.
- If you are not happy with our reply, ask for it to be reviewed by one of the partners who run TLGB, who were not involved in the first reply. They will respond within a further 20 working days.
Complaints about another business
We cannot settle disputes about work, quotes, payments or contracts between businesses, as we are not a party to them. If you have evidence that a business gave us false information, or no longer meets our checks, we will investigate and may suspend or remove its listing.
Data protection complaints
You can also complain to the Information Commissioner’s Office at ico.org.uk. See our privacy notice.
Also see: Website terms of use · Member terms · Contractor terms · Privacy notice · Cookie policy · Acceptable use policy