Legal and policies

Member terms

Last updated 25 October 2026

1. These terms

The Little Green Book (“TLGB”, “we”, “us”) is the website at tlgb.co.uk, run by the partners trading as The Little Green Book. You can contact us at admin@tlgb.co.uk.

These terms apply when you apply to list a business on TLGB and while you are a member. They sit alongside the website terms, the acceptable use policy and our privacy notice. You confirm that you are acting for a business and have authority to agree to these terms for it.

2. Applying and our checks

When you apply, you must give accurate information and current documents, including your public liability insurance certificate and any accreditations you want shown. We check applications by hand and may approve or refuse any application. We may ask for more information at any time.

You must keep your details up to date, and tell us promptly if your insurance or an accreditation ends, lapses or is suspended. When you change certain details, we check them again; your listing stays live meanwhile unless there is a problem.

3. What membership includes

Membership gives you a verified listing in search, the full leads feed, jobs posted by main contractors, the supply chain finder, the Help Hub, the compliance pack, the PQQ answer bank, the payment tracker and our document templates, as described on the website at the time. Where we offer more than one plan, some tools are only included in the higher plan, and the website shows which before you pay. Features may change over time; if we remove a major feature, you may cancel and we will refund the unused part of your fee.

4. Fees, renewal and payment

• Paid membership is a subscription, paid monthly or yearly as you choose. The price depends on the option you choose and is shown before you pay. You can also have a free listing, which shows as “Unverified” and does not include member tools.
• Where we offer a free trial, you are not charged until it ends. If you cancel before the end of the trial, you pay nothing.
• If you move to a higher plan part way through, you pay the difference for the rest of that period straight away, and the higher price applies from your renewal.
• You pay by card through our payment provider, Stripe. We never see or store your full card details.
• Your membership renews automatically at the end of each month or year, as you chose, unless you cancel. Yearly members get a reminder before renewal.
• We may change prices. We will tell you at least 30 days before a new price applies, and you can cancel before it does.
• VAT. All our prices exclude VAT. We are not registered for VAT at the moment, so no VAT is charged today. If we register for VAT in future, whether because the law requires it or because we choose to, VAT will be added to your payments at the rate in force at the time. We will email you at least 30 days before VAT is first added, and you can cancel before then. Once we are registered, we will give you VAT invoices so that, if your business is VAT registered, you can usually reclaim it.
• If a payment fails, we will try again and email you. If it is still unpaid, your listing shows as “Unverified” and member tools stop until it is paid.
• Where prices are set by turnover band: if you correctly told us you are in a lower turnover band, you pay that band’s price. If your turnover moves into a higher band, please update it before your next renewal.

Founding members who were offered free membership keep the features they had at the time free for as long as that offer says.

5. Cancelling

You can cancel at any time from “Manage billing” on your listing page, or by emailing admin@tlgb.co.uk. Your membership then runs until the end of the month or year you have paid for and does not renew. Because this is a business service, there is no statutory cooling-off period, and we do not refund part periods unless these terms say otherwise or the law requires it.

When your membership ends, your listing shows as “Unverified” and is hidden from searches for verified members. Your compliance pack documents are deleted 90 days after your membership ends, so download anything you need before then. You can ask us to remove your listing entirely at any time.

6. Your compliance pack, team records, PQQ answers and share links

• You are responsible for what you upload and share, and for making sure it is accurate and current.
• Documents can contain personal data about your staff, for example training records or site cards. Only upload what you are entitled to share, and keep it to what contractors need.
• Team and training records are personal data about your staff. Tell your team you keep them here, keep them accurate, and remove people who leave. Share links that include People and training show each person’s name, role and cards, but not card numbers.
• If a main contractor saves you to their shortlist, we tell them when your insurance or an accreditation on your listing is about to expire, lapses or is renewed, and if your membership ends.
• Project references can include your clients’ contact details. Only add them if you have that person’s agreement to be contacted as a referee.
• Anyone with a share link can see what you chose to include until the link expires or you switch it off. You can see when links are opened and switch them off at any time.
• We check insurance and accreditation certificates in your pack before contractors see them. Other documents are shown as you supplied them.
• Templates are a starting point and must be checked by a competent person. You remain responsible for your own policies, risk assessments and method statements.

7. Jobs from main contractors

If your listing matches a job posted by a main contractor, we email you about it. You can turn these emails off on your listing page. Contractors can also invite you to price directly. When you reply to a job, the contractor sees your business name, contact details and listing, plus your compliance pack and company profile if you choose to attach them. Any quote, contract or dispute is between you and the contractor.

8. Job seekers

Paying members can see the names and contact details of people who have posted a job seeker profile. Use them only to talk to that person about work, do not pass them on, and make your own checks, including right to work, before taking anyone on.

8A. Price requests

Paying members can send price requests to suppliers. Only send requests for genuine requirements, and do not use them to collect prices for resale or to send unrequested marketing. When you accept a quote we send the supplier your business name, contact name, email, phone, delivery postcode and delivery notes so they can confirm the order with you. The order is between you and the supplier. If you rate a supplier, your rating must be honest and based on that order.

8B. Your free website

Paying members can publish a website at an address on tlgb.co.uk. We write a first draft from your listing; you are responsible for checking and keeping everything on it accurate, and for having the right to use the photos. The address stays ours: your site is available while your membership is active and your listing is approved, and is taken offline if either ends. We may take down a site, or change wording, that breaks these terms or the acceptable use policy. Enquiries sent through your site are emailed to you, and we keep a copy.

9. Ending or suspending a listing

We may suspend or remove a listing, without refund, if you give false or misleading information or documents, if your insurance lapses and is not renewed, if you seriously or repeatedly break these terms or the acceptable use policy, or if we receive credible evidence of conduct that puts others at risk. Where it is reasonable to do so, we will tell you why and give you a chance to put things right.

10. Liability

The liability section of the website terms applies. In particular, we do not guarantee that membership will win you any work.

Also see: Website terms of use · Contractor terms · Privacy notice · Cookie policy · Acceptable use policy · Complaints procedure